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April 2003

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Subject:
From:
Richard Brennan <[log in to unmask]>
Reply To:
TechNet E-Mail Forum.
Date:
Thu, 3 Apr 2003 15:10:46 +0100
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Blair

A very naive view of what ISO 9000 is all about me thinks. It only proves
that a company can follow its written procedures, not that those procedures
will result in good quality or even merchandisable goods. ISO9000/2000
should improve this by proving that a company controls its product so that
it achieves the customers specification/requirements.
Just my little two-pence worth.

Richard Brennan

Manufacturing Support Manager
Health & Safety Manager
Aerial Facilities Ltd
Aerial House
Asheridge Road
Chesham
Bucks
HP5 2QD
01494 777000
Direct line
01494 777052

[log in to unmask]

 -----Original Message-----
From:   Blair K. Hogg [mailto:[log in to unmask]]
Sent:   Thursday, April 03, 2003 2:51 PM
To:     [log in to unmask]
Subject:        Re: [TN] Board Shop Audit

In my opinion, I think we should take an ISO registration as an
indicator that a supplier has a sufficiently sound quality system that
no quality audit is required. In the early days of ISO there may have
been organizations that installed a system to meet the requirements but
did not use it effectively to deliver product of consistently high
quality. With global competition increasing most organizations have
realized that an effective quality system can help an organization
survive.

Also, most ISO auditors are interested in helping their clients be a
better company, which helps them keep clients.

Blair

>>> [log in to unmask] 04/03/03 07:58AM >>>
About the general  (non-technical) quality audit: would it not be
sufficient to rely on ISO certificates ?  Would the average quality
engineer or purchaser do a better job than a specialized ISO9002
auditor
? And isn't a part of the advantage of the ISO-qualification system
that
there's no need for further quality audits ?
Or am I too optimistic about all this ?

Daan Terstegge
Thales Communications
Unclassified mail
Personal Website: http://www.smtinfo.net

>>> [log in to unmask] 04/02/03 06:39pm >>>
There is a difference between a technical audit and a quality audit.
In
a technical audit, the auditor has to determine if the candidate
supplier can perform to the customer's technical requirements, e.g.,
assess their capabilities. In a quality audit, the auditor looks to
whether the candidate supplier produces to an acceptable quality
level,
has process control, documentation control, calibration control, etc.
Frequently these audits are combined, or performed in parallel by
different customer representatives. One must also look to see if the
candidate supplier has a stable business, has capacity to take on the
customer's work, etc. Supplier selection is a complicated issue and my
perception is that a lot of organizations don't give it the attention
it
deserves.

Blair Hogg
QA Manager
GAI-Tronics Corporation


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