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April 2003

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Subject:
From:
paul reid <[log in to unmask]>
Reply To:
TechNet E-Mail Forum.
Date:
Thu, 3 Apr 2003 08:30:30 -0500
Content-Type:
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text/plain (106 lines)
I do not believe that ISO certification proves a company has a good quality
system. It does prove that the company follows their procedures, as
prescribed by ISO, but not that the system is setup correctly. I personally
know of a shop that has a corrupted quality system but passes ISO audits.
They just wrote their system in a manor that any quality manager would
reject. They pass ISO but fail to produce what one would expect a QC/QA
system to achieve. I hear that the ISO auditors roll their eyes and pass
them because they cannot be faulted for failing to follow the tenants
prescribed by ISO. It is quite disturbing.

-----Original Message-----
From: d. terstegge [mailto:[log in to unmask]]
Sent: Thursday, April 03, 2003 7:59 AM
To: [log in to unmask]
Subject: Re: [TN] Board Shop Audit


About the general  (non-technical) quality audit: would it not be
sufficient to rely on ISO certificates ?  Would the average quality
engineer or purchaser do a better job than a specialized ISO9002 auditor
? And isn't a part of the advantage of the ISO-qualification system that
there's no need for further quality audits ?
Or am I too optimistic about all this ?

Daan Terstegge
Thales Communications
Unclassified mail
Personal Website: http://www.smtinfo.net

>>> [log in to unmask] 04/02/03 06:39pm >>>
There is a difference between a technical audit and a quality audit.
In
a technical audit, the auditor has to determine if the candidate
supplier can perform to the customer's technical requirements, e.g.,
assess their capabilities. In a quality audit, the auditor looks to
whether the candidate supplier produces to an acceptable quality
level,
has process control, documentation control, calibration control, etc.
Frequently these audits are combined, or performed in parallel by
different customer representatives. One must also look to see if the
candidate supplier has a stable business, has capacity to take on the
customer's work, etc. Supplier selection is a complicated issue and my
perception is that a lot of organizations don't give it the attention
it
deserves.

Blair Hogg
QA Manager
GAI-Tronics Corporation


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