I have to agree that there are merits to both points that are being made in
this thread:

1. Having a second set of eyes check things over will help prevent defects
from being made a passed on to subsequent operations.

I agree that having someone double-check setups will help prevent defects
from being created. However, I have heard production operators state that
they aren't as careful when they know another set of eyes will be looking at
their work and catching their mistakes. Once you build this into your
process it will be very hard to get away from it.

2. Make people responsible and hold them accountable for their work.

This comes down to how you want to manage your business and your people. If
you want to hold people accountable, you've got to have both a system in
place to penalize people when mistakes are made and to reward them when no
mistakes are made. Having merely punitive measures will create dissention
and adversarial relationships. You also need to listen to your people when
they have ideas on how to make the processes better.

Just my $.02 worth,

Blair Hogg
QA Manager
GAI-Tronics Corp.

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