Hey Steve,

Although I have been out of the scene since last May, I can say that based
on my experience with 2 automatic machine companies, one solder machine
company and one conveyor company I have not experienced what you are
talking about. There have been some instances where we have seen that but
generally it has been with an older machine/part or other understandable
anomaly. Hell I have even had to order a micro processor board used for a
machine and it was 'in stock'.

Granted I do not have a large across the board experience with a lot of
companies but I believe our selection process asked questions beyond 'How
well do you service your customer?' and I think that was helpful in
selecting manufacturers that we were not familiar with.

My guess is your in the middle of a 'situation' that you did not have the
opportunity to help create. I sympathize with and for you!

Good luck. And if you want the mfgr names let me know off list.

Richard Hamilton

At 06:58 PM 3/14/02 -0500, you wrote:
>This is a vent sort of, and a question...
>
>Is it just me, or do others find that when they call the parts department of
>a automation company to order a replacement part for one of their machines,
>always find that there's lead time involved?
>
>When approached for you to buy their equipment it is always stated that you
>will be technically supported 24/7, and that spares are always a fed-ex
>overnight away. But when it comes down to reality, that's more often than not
>the exception, rather than the rule...
>
>I'm not singling out Assemblion, but I experience this situation across the
>board with all our machines...the situation seems to have gotten worse over
>the past couple of years...
>
>Am I the only one experiencing this?
>
>-Steve Gregory-
>
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