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March 2002

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Thu, 14 Mar 2002 18:58:49 EST
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This is a vent sort of, and a question...

Is it just me, or do others find that when they call the parts department of
a automation company to order a replacement part for one of their machines,
always find that there's lead time involved?

When approached for you to buy their equipment it is always stated that you
will be technically supported 24/7, and that spares are always a fed-ex
overnight away. But when it comes down to reality, that's more often than not
the exception, rather than the rule...

I'm not singling out Assemblion, but I experience this situation across the
board with all our machines...the situation seems to have gotten worse over
the past couple of years...

Am I the only one experiencing this?

-Steve Gregory-

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