Mike,

I use my own judgement when sending an "off line" response to someone on
TechNet.  I can report that over half my responses are sent off line, if that
were to be a data point in your audit.  I send off line in three cases -

1, I have been invited into the "home" by the questioner - stating that they
welcome off-line replies

2. I know the information is commercial and will be partial to my employer,
but that our product or data can help the questioner

3. Most frequently - I am replying from memory to a question, and I think my
suggestions will help immediately.  My information may not be perfect, or
cause the questioner to have to search the internet, something I could do
myself, but do not have the immediate time.

Others may have suggestions about how they use the "off line" feature
themselves.

Denny Fritz
MacDermid

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