Ha! Nice vent Steve. Been there...

>-----Original Message-----
>From:  Stephen R. Gregory [SMTP:[log in to unmask]]
>Sent:  Wednesday, June 07, 2000 8:23 PM
>To:    [log in to unmask]
>Subject:       Re: [TN] Loaded board rework
>
>In a message dated 06/07/2000 8:49:33 PM Central Daylight Time,
>[log in to unmask] writes:
>
>> The items that they want to be gold are actual features on the board, not
>> edge connectors or anything like that.
>>
>>  I don't know why they want gold rather than solder.
>
>Hi once again Ralph!
>
>Well, if it doesn't have anything to do with finger contacts or the like, I
>have to say that your customer doesn't have a clue (I know that you can't
>tell them that) but it's true.
>
>Whether the board is finished with immersion gold or hasl makes not one bit
>of difference if it's already assembled and working...not one bit of
>difference.
>
>I would ask them why it's such a big point with them, ask them to state why
>they want this...and I know this can test your patience.
>
>From experience, I've dealt with buyers that have no engineering experience
>at all, that have over-looked, or not incorporated certain requirements in
>the documentation or data provided to you when they ask you to build
>something for them. THEN expect you to be able to correct for their
>"mistakes"...
>
>A recent example for me was that a fab needed to have the current rev level
>of a fab etched into the surface layer of a the fab. Problem was that the
>gerbers that were provided to fab house didn't have the current rev level
>letter incorporated into the gerbers. So the fabs came to us with the wrong
>rev letter designation etched on the surface layer. The rev changes were
>indeed incorporated (it was an inner layer trace or something) but the outer
>layer letter for the current rev hadn't been changed.
>
>I told our customer that we could use a dremel tool to remove the etched rev
>letter and place a label for the rev, but that wasn't acceptable. The fabs
>had to be remade (at their cost of course, because it hadn't been in the
>gerber in the first place) but they still tried to kick our butts because we
>didn't make the planned delivery schedule...fun stuff huh? There wasn't a
>thing that was functionally wrong with the fabs other than a letter that was
>etched into the fabs on the surface layer. But that's what you get when you
>deal with buyers that have no common sense...
>
>Just venting I guess...
>
>-Steve Gregory-
>
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