In a message dated 02/07/2000 7:29:03 PM Central Standard Time,
[log in to unmask] writes:

> Sorry Neil!  Originally, your tale of woe did indeed sound like that of the
>  used equipment purchaser.  But NEW!  Wow, I am really surprised.  I really
>  thought so much better of those guys.  I couldn't agree more - it does
> indeed
>  sound like they owe you - big time!
>  Keep us apprized of what follows (I forwarded your TechNet posting to
Mydata
>  in case they weren't tuned in).
>  Phil Zarrow
>  ITM, Inc.

Hi ya'll,

I want to add my two-cents in here. Don't wanna' bash anybody, but the
decision to switch from one vendor of pick and place equipment to another was
primarily because of lack of support.

I will say that the lack of support from Mydata influenced the decision to go
with Philips...we'll see how that goes.

I will say that replacement part prices from a lot of vendors suck big-time!
If you have a knowlegable maintenance technition, they may have the
where-with-all to look for the off-the-shelf replacements...but who has that
level of technitions? Or the time to do it?

As a illustration, I got soaked for a link in the acctuating chain that goes
into a Electrovert MCS-1000 cleaner to move the basket back and forth beneath
the spray nozzles at $309.00...it's no more than a master-link in a chain
with a rod sticking out that grabs the basket.

DEK charged me $381.00 dollars for a SMEMA cable to connect their printer to
a FUJI conveyer...

Might as well accept it, any machine support from OEM's will cost ya'...it's
all in their business plans...

-Steve Gregory-

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