In response......
What used? We bought that machine BRAND-NEW in December,1995! Six months
after we purchased it, Mydata (the people we bought it from) told us that
the $120,000.00 machine we just bought needed a $30,000.00 upgrade. It
turned out that we bought the LAST machine made of that model. They didn't
tell us that when we bought it. They just smiled and took our check.
Since then, service from the factory has been poor and overpriced. There
is no service tech in my area, and if I should need one, he has to be "flown
in from Boston." (At our expense!) As an added plus, very few of their techs
are familiar with the operating system on a machine that is a little over
four years old and has a little over 5,000 hours on it. The last tech they
sent me (at $1,600.00) was clueless as to our Mydata operating system.
Three years ago, I had a $.05 retaining washer go bad in the Mydata's
vacuum pump, for which Mydata could only sell me a $1055.00 vacuum pump.
After numerous phone calls and e-mails over a period of two months(Finally I
had to contact Brian Duffy, Mydata's corporate President) they sent me the
wrong washer for free. In the meantime, the $.05 washer I bought at the
local hardware store has fit the bill just fine.
I firmly believe that I should be able to receive better service from
outside Mydata. There are many people that feel the same way. I just want to
work together with them and maybe do it a better way.
If you want to defend Mydata (or anybody else, for that matter) perhaps
you should find out a little more about how the end-users have to deal with
the machines and the service departments.
The only chance I took was from taking the word of an OEM as "gospel".
Respectfully,
Neil Maloney
Contemporary Controls
[log in to unmask]
-----Original Message-----
From: Phil Zarrow [mailto:[log in to unmask]]
Sent: Saturday, February 05, 2000 3:07 PM
To: [log in to unmask]
Subject: Re: [TN] Mydata Pick and Place support
Hi Technet People
I think something has to be said on this subject in defense of
Mydata and all
SMT production equipment manufacturers. I've said it before
and I'll say it
again - when you buy a used machine from someone other than
the OEM, caveat
emptor! Your safest bet is always to buy a refurbished
(and warranteed !
) machine from the folks who built it in the first place.
That way you will
get the latest software and hardware upgrades, assurances of future
compatability (where appropriate) and SERVICE support. When
they refurb a
machine they go through it completely and only then can they
be in a position
to assure servicability. When you buy from an auction, used equipment
broker, or the factory down the street "you takes your chances". Most
equipment manufacturers will refuse to even look at such a
machine, let alone
support it. There are some good used equipment brokers - I've
had decent
experiences with them. But there are others (most) that are used car
salesmen of the worst degree.
Most of the equipment manufacturers have really good refurb programs -
Mydata, Fuji, DEK, MPM, Electrovert, Vitronics-Soltec, etc.
In fact, Mydata
does a pretty thorough job of buying up used TPs to keep old
beaters off the
street. Too bad they missed this one.
So, before you bid on that bargain machine down the street,
get the serial
and model numbers and call the OEM and find out if they
can/will support the
machine. It usually may not be such a bargain after all.
You have been warned!!!!
Phil Zarrow
ITM, Inc.
Durham, NH USA
www.ITM-SMT.com
(no equipment for sale here!)
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