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Reply To: | TechNet E-Mail Forum. |
Date: | Mon, 7 Feb 2000 21:49:17 EST |
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In a message dated 02/07/2000 7:29:03 PM Central Standard Time,
[log in to unmask] writes:
> Sorry Neil! Originally, your tale of woe did indeed sound like that of the
> used equipment purchaser. But NEW! Wow, I am really surprised. I really
> thought so much better of those guys. I couldn't agree more - it does
> indeed
> sound like they owe you - big time!
> Keep us apprized of what follows (I forwarded your TechNet posting to
Mydata
> in case they weren't tuned in).
> Phil Zarrow
> ITM, Inc.
Hi ya'll,
I want to add my two-cents in here. Don't wanna' bash anybody, but the
decision to switch from one vendor of pick and place equipment to another was
primarily because of lack of support.
I will say that the lack of support from Mydata influenced the decision to go
with Philips...we'll see how that goes.
I will say that replacement part prices from a lot of vendors suck big-time!
If you have a knowlegable maintenance technition, they may have the
where-with-all to look for the off-the-shelf replacements...but who has that
level of technitions? Or the time to do it?
As a illustration, I got soaked for a link in the acctuating chain that goes
into a Electrovert MCS-1000 cleaner to move the basket back and forth beneath
the spray nozzles at $309.00...it's no more than a master-link in a chain
with a rod sticking out that grabs the basket.
DEK charged me $381.00 dollars for a SMEMA cable to connect their printer to
a FUJI conveyer...
Might as well accept it, any machine support from OEM's will cost ya'...it's
all in their business plans...
-Steve Gregory-
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