Hi Ralph,
Re: TOC,
It is an integrated systems approach to management.
Try books by E.M. Golgratt; 'The Goal' and 'It's Not Lucky'
Also book by  H.W Dettmer; 'Goldratt's Theory of Constraints: a system
approach to continous improvement'.
ASQ does seminars on TOC, Just had one in Dec 99Watch the ASQ web site
WWW.ASQ.ORG


Paul Signorelli
Reliability Engineer

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