Steve, you are right as usual. This attitude seems to be consistent across many different industries. I have a Toyota Sienna that was a couple of months out of warranty when the power door quit working. I went to the dealer and asked what I could do since the repair was over $1,200. He said that since I didn't have my oil change and servicing done at Toyota or didn't own another Toyota that I was considered not to be a "Loyal Toyota Customer". If I were a "Loyal Toyota Customer" they would have fixed it under warranty.
Any ideas on what brand of vehicle I'm NOT going to buy in the future? Same scenario with the equipment manufacturers, treat the customer like crap and they will look elsewhere!

Have a great weekend,

KennyB

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