In a message dated 8/18/99 12:04:51 PM Central Daylight Time,
[log in to unmask] writes:
> Call the customer!
> (sometimes they appreciate knowing what's going on with their products...)
>
> one customer's opinion,
> Jack
Hello Jack,
Just to let you know, I did...and they did appreciate my concerns, but told
me to go ahead with the build anyway even after sharing all the replies that
I recieved from all the technetters...they got to see a variety of views and
made the final decision. I learned something with this whole episode that I
remember for the future...
But I sense from your email a condescending reply that comes across like we
(EMS companies) never keep our customers informed about their products. I
would love to work with someone like you, one who really takes an interest in
what is happening with how their products are built, and would like to be
able to have some input on improving your product manufacturability and
changing things to improve reliability, but more times than I can count, that
is not always the case...those of you out there that work in contract
assembly can attest to what I'm saying....
Many times, the sales guys will take on jobs where they don't have the
where-with-all to make commitments to certain jobs without overlooking
things. They miss the little nuances about assemblies that create nightmares
on the production floor. Then you have the sort of customers that don't want
to hear about the manufacturability issues, all they know is that your sales
people commited to a certain delivery date and come hell or high water, it
better happen. So guys like me try to build the thing, and do it reliably,
all along trying hard as hell to make some money, or at least break even on
the whole deal...it sometimes can be a very daunting task.
But I really do try to work with our customers when they allow me to do that,
but like I said, more times than I like to see it's really just a bottom-line
thing..."don't tell me what I need to change with these boards, because I
won't...and you said you would deliver the boards this week. If you can't do
it we'll find someone else who will..." Sorry if I sound jaded, but for many
of us EMS guys...that's life.
But believe it or not, I think I like working for contract assembly companies
(get the white jackets guys, Steve's losing it..) I get exposed to a variety
of products, new technologies, and all the different (hoo-boy!) ways that
different companies do things...be it silly, or really cool, I see it
all...and everyday is a new adventure...(boy, I'm laying it on thick, ain't
I?...hehehe)
-Steve Gregory-
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