Cory:  Perhaps your customer is not differentiating between Rework and
Repair.  Advise your customer that a "rework" is defined as the repetition of
a previous assembly operation (soldering, cleaning, etc.) and is routinely
done by almost everyone that manufactures hardware (although some won't admit
it and others don't know it goes on).  A Rework is the manufacturers method
of dealing with normal process variation and has no (or negligible) effect on
reliability.  A Repair on the other hand usually exposes the pwa to
actions/procedures that are not normally associated with assembly operations
and may be anticipated to degrade reliability of the product.  Try to ease
the customer into the real world gently.
Regards, Jim Moffitt, Technical Director, Electronics Training Advantage

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