Kathy,

Long for sure but matched by very good input. I agree with all you say and
what you've seen. Often makes you wonder how some folks ever get into
business let alone becoming successful - especially when it's not that
difficult to do it right in light of your story and so many others.

I wias talking earlier with an off line gentleman with whom I've often
talked. He geve some good insight as well. My reply talks to some of his and
your issues with the whole thing:

Thanks for the always good input. It is a tough job convincing anyone change
is needed even when it means improvement will be assured.

I've been doing this and other semi-tough stuff for a lot of years. Often I
ask why. Always I answer my questions with it needs doing. Also, I just
can't stand poor quality.

Cultural change, as you say, is the key. It's the hardes part of the
equation as well. Though not a particular Goldrait fan, his final chapter in
"The Goal" pretty much summed it all up in terms of the problems of change
and how to overcome them.

Hell, I love the engineering game a lot. I guess I love being a crusader
even more.

Thanks again xxxx and keep up the good work,

Earl


Kathy, I know you love this business. It shows in all you've done in the
past. I look forward hearing more about your trip down the DFM path. I'm
sure with your help, it will be a well traveled, smooth journey.

Earl

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