We target 2.5% or less for Field Failures.    Our factory AQL runs some
what worse than that but that is what we look for.  As long as out RMA is
less than our factory AQL we know the process is working.
3


Randy Bock Sr.
Quality Manager
Pitney Bowes
AddressRight Printers
(p) 203 720-3861
(f)  203 729-5397
(email)  [log in to unmask]
Newtown Building 2
203 270-4931  Ext
    8-426-4931  Int





"Morse, Carrie" <[log in to unmask]>
Sent by: TechNet <[log in to unmask]>
07/22/2004 03:35 PM
Please respond to
"TechNet E-Mail Forum." <[log in to unmask]>; Please respond to
"Morse, Carrie" <[log in to unmask]>


To
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Subject
[TN] RMA's






I hate to ask a question like this, but, is there an "Industry Standard
Acceptable Level" of RMA's in the board assembly portion of the
electronics industry?  I know this is vague and the answer is probably
-- It depends!

I'm sure it depends on if it's tested, untested, proto, or established
product that had been built a million times.

As a process person, I think Zero Defects is a nice target, but,
realistically, stuff is going to happen resulting in RMA material.

If there isn't an "standard" level, what are other companies seeing for
RMA rates?

-Carrie







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