In a message dated 96-10-23 11:57:53 EDT, you write:

<< Wow, what an opinionated group we got here!  In my business when the
 customer tells us to bake the boards, we generally avoid slamming them-
 and actually comply with their wishes.   >>

Oh,yes, no shortage of opinions here.  I would assume from your statement
that you have an outlook that the customer is always right.  Wrong.  If you
see a practice in use by your customer that you feel is detrimental to the
product, it is a good aspect of customer service to point out that it may not
be in their best interest to take a particular course of action.  You may
have much more insight than they.

I work in a test lab.  I have lost track of the number of times a customer
has come to me and said they wanted to do Test X.  Why Test X?  To show
Characteristic Y.  Test X won't do that.  Yes it will, no it won't, yes it
will.......  Many people don't know the test backgrounds or when a test is
applicable or what test best shows Characteristic Y.  As a test professional,
people come to me because it is my business to know the test methods better
than they do.  Often I have dealt with my customers' customer to resolve the
issue.

In the same way, if you are a wiz at laminates and fabrication, and your
customer asks you to do something that you don't think is in his best
interest, you had best speak up.

Well, enough pontificating for this message.

Doug  Pauls
CSL

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