We have the same thing here.

Stephan Renaud
CML ATC Technologies Inc.
(819) 770-4049

-----Original Message-----
From: Dennis Ward [mailto:[log in to unmask]]
Sent: Tuesday, June 05, 2001 9:02 AM
To: [log in to unmask]
Subject: [DC] Maintenance fee


Good morning all,

A quick question concerning maintenance fee. The software I'm using
charges 15% of the cost of the software purchased. I received the quote
for this year and was surprised to see a slight increase in the maintenance
fee. When I called the sales rep he informed me that the 15% is based on
the CURRENT price of the software, not the price I played last year.

Maybe I'm splitting hairs, but it just seems another ploy to squeeze every
last penny out of the consumer. Is this the standard practice all you
folks have experienced?

Thanks for listening

Irate customer

---------------------------------------------------------------------------------
DesignerCouncil Mail List provided as a free service by IPC using LISTSERV 1.8d
To unsubscribe, send a message to [log in to unmask] with following text in
the BODY (NOT the subject field): SIGNOFF DesignerCouncil.
To set a vacation stop for delivery of DesignerCouncil send: SET DesignerCouncil NOMAIL
Search previous postings at: www.ipc.org > On-Line Resources & Databases > E-mail Archives
Please visit IPC web site (http://www.ipc.org/html/forum.htm) for additional
information, or contact Keach Sasamori at [log in to unmask] or 847-509-9700 ext.5315
---------------------------------------------------------------------------------